Refund policy
Refund Policy
At Ginger Bandit Co., all of our products are made to order through print-on-demand partners. Because each item is produced specifically for you, we are unable to accept returns or exchanges for change of mind or incorrect size selection.
Defective or Damaged Items If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us at gingerbandit@yahoo.com within 30 days of delivery with:
- Your order number
- A photo of the damaged or defective item
We will arrange a replacement or full refund at no cost to you.
Wrong Item Received If you received the wrong item, please reach out within 30 days and we'll send the correct one right away.
Lost or Undelivered Orders If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate with our fulfillment partner.
Non-Returnable Items Because our products are printed on demand, we cannot accept returns for:
- Change of mind
- Incorrect size ordered
- Items that have been used or washed
Contact Us For any issues with your order, please email us at [your email address] or visit our contact page. We're committed to making sure every Ginger Bandit customer is happy!